MediMo Platform Terms of Use - Patients

  1. 1. Who we are and how to contact us

    We are MediMo Ltd ("MediMo", "we" or "us"), a limited company (registration number 15952500). We are based at 9 Grafton Street, Altrincham, England, WA14 1DU. You can contact us by email at or by calling us on 0333 050 6070.

  2. 2. When these terms apply

    These terms apply to individuals ("Patients" or "you") who book healthcare or medical appointments with healthcare or medical practitioners ("Providers") listed on MediMo's online marketplace for medical or healthcare bookings at medimo.co.uk (the "Platform").

    By using and/or registering to use the Platform, you must read and agree with all of the terms and conditions contained in these terms. You agree that any use by you of the Platform shall constitute your acceptance of these terms. If you do not agree to these terms, please refrain from using the Platform.

  3. 3. There are other terms what may apply to you

    These terms refer to our privacy policy which also applies to your use of the Platform. Our privacy policy explains how we collect, use and store your personal data.

    Please note that where you make a booking via the Platform, the provision of such services will be subject to the terms and conditions of the Provider. You should review these carefully prior to making a booking to ensure that you agree to them. We are not responsible for examining or evaluating the content or accuracy of a Provider's services. Before using them, make sure you have read and agreed to the terms on which they are being offered to you including the way in which they may use your personal information.

  4. 4. No clinical relationship between MediMo and Patients

    No clinical relationship exists between you and MediMo. Information on the Platform does not provide you with any advice or recommendation of any kind and must never be used as a substitute for, nor does it replace, professional medical advice, diagnosis, assistance or treatment or procedure. Nothing stated or posted on the Platform is intended to be and must not be taken to be the practice of medicine or other professional healthcare advice or the provision of medical care.

  5. 5. Informational purposes only

    The information on the Platform is provided solely for your information and you use the Platform at your own risk. There may be other healthcare or medical practitioners available in your area beyond those Providers listed on the Platform. Selecting a healthcare or medical practitioner is an important decision that should not be based solely on listings on the Platform. You are ultimately responsible for choosing your own Provider.

  6. 6. You enter a contract for services with the Provider, not us

    Any arrangement, booking or contract for the provision of medical advice, assistance, diagnosis, treatment or procedure with any Provider listed on the Platform is made directly between you and the Provider and we are not a party to such arrangement, booking or contract. You acknowledge and agree that any complaint, grievance or claim you may have that is in any way connected with a Provider and/or the services they provide must be addressed and/or brought directly against the Provider and not against us.

  7. 7. Our relationship with Providers

    We require Providers:

    • to ensure that any information they provide to us is accurate, complete and truthful;
    • to update the information on the Platform and ensure that it remains accurate; and
    • to ensure that they hold active licenses as required by law to practice the specialities of the services offered by them.

    However, we make no representations, warranties or guarantees, whether express or implied, that the information on our Platform is accurate, complete or up-to-date. Further, we make no claim as to any Provider's (or their staff's) professional qualifications, expertise, eligibility, quality of work, price or cost information, insurance coverage or insurance fee assurance or other information. In no event shall we be liable to you or anyone else for any decision made or action taken by you in reliance on any such information.

    We do not in any way endorse or recommend any Provider, individual staff member or practitioner, procedure, service opinion or other information listed or accessible through the Platform.

  8. 8. Our fee arrangements with Providers

    Providers listed on the Platform with whom you may book appointments, enter into contracts with us, and pay us a fee when you make a booking with them. We will provide you with information about Providers who may be suitable to provide the treatment you seek based on information that you provide to us such as geographical location and medical specialty. We do not receive any additional fees from Providers for featuring them on the Platform (for instance a higher or better placement on the search results on the Platform).

  9. 9. We may make changes to these terms and the Platform

    We change these terms from time to time. Every time you wish to use the Platform, please check these terms to ensure you understand the terms that apply at that time. If you do not agree to such changes, you should not use the Platform. Your continued use of the Platform after the date the modified terms are posted will constitute your acceptance of the modified terms.

    We may update and change the Platform from time to time to reflect changes to our services, your/our needs and our business priorities. We may suspend or withdraw the Platform.

    We do not guarantee that our Platform, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Platform for business and operational reasons.

  10. 10. Account registration

    This agreement will come into effect at the time you click the button confirming your acceptance to them and will continue until your account is deactivated or this agreement is terminated in accordance with these terms. Once you have submitted the required information, we will send you an email requiring you to verify your email address and activate your account by following the instructions set out in the verification email.

    By registering for your account, you are warranting that:

    • you are legally capable of entering into a contract with us;
    • you are at least 18 years old; and
    • you are resident in the UK.

  11. 11. You must keep your account details safe

    If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

    We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of service.

    If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at .

  12. 12. Intellectual property rights

    We are the owner or the licensee of all intellectual property rights in our Platform, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

    You may print off one copy, and may download extracts, of any page(s) from our Platform for your personal use. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of content on our Platform must always be acknowledged (except where the content is user-generated).

    You must not use any part of the content on our Platform for commercial purposes without obtaining a licence to do so from us or our licensors.

    If you print off, copy, download, share or repost any part of our Platform in breach of these terms of service, your right to use our Platform will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

    You must not carry out or allow any text or data mining, web scraping, or automated access to our Platform or services for any purpose - including developing or training AI models - using tools like bots, scrapers, or analytical techniques.

    Our trademarks are registered. You are not permitted to use them without our approval.

  13. 13. Acceptable use

    You agree to do all you can to prevent any unauthorised access to, or use of, the Platform, if you become aware of any such unauthorised access or use, you will promptly notify us.

    In return for you agreeing to comply with these terms, we grant you a limited, revocable, non-exclusive, non-transferrable and non-sub-licensable licence to use Platform for your personal non-commercial use only.

    You agree that you will:

    • not use the Platform in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these terms, or act fraudulently, dishonestly or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the Platform;
    • not infringe our intellectual property rights or those of any third party (including our other users) in relation to your use of the Platform;
    • ensure that any information, materials, or user data submitted on the Platform are accurate, complete and not misleading (in each case, in all material respects);
    • not transmit any material that is defamatory, slanderous, insensitive, offensive or otherwise objectionable in relation to your use of the Platform; and
    • not distribute, sub-license, sell, rent, lease, loan, provide or otherwise make available the Platform in any form, in whole or party to any person without our prior written consent.

  14. 14. Third-party links and resources

    Where our Platform contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources and accept no liability for them.

  15. 15. Linking to the Platform

    You may link to our home page and other publicly accessible pages of our Platform, or share links to our Platform including on websites not owned by you (such as social media or blogs), provided you do so in a way that is fair and legal, does not misrepresent your relationship with us and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. Our Platform must not be framed on any other site, nor may you create a link to any part of our Platform other than the home page. We reserve the right to withdraw linking permission without notice.

  16. 16. Payments and fees

    When you book an appointment through the Platform, you'll be asked to pay at the time of booking. Your payment will be processed via a third party payment provider and paid directly to the Provider, who is the merchant of record. We do not collect or hold your funds - we simply facilitate the payment process through the Platform.

    Prices for services are set by Providers, not by us. We do our best to make sure prices are accurate, but we're not responsible for any pricing errors made by Providers.

    Once payment is made, we'll send you a confirmation email with the details of your booking.

  17. 17. Cancelling a booking and refunds

    You acknowledge and agree that the cancellation policy for all bookings made via the Platform will be as follows:

    • cancellation requests received by us within 24 hours of the scheduled booking: no refund;
    • cancellations requests received by us more than 24 hours before the scheduled booking: 100% refund.

    Cancellation requests are only valid if you either:

    Cancellation and refund requests may not be honoured if you do not follow the policy and process set out in this clause.

    If you cancel a booking in accordance with the cancellation policy and you are due a refund, we will instruct our third party payment provider to refund you via your original payment method.

    If a Provider needs to cancel your booking, they are expected to contact you directly to offer an alternative date or time. If you accept the rescheduled booking, no refund is due. If you do not accept a rescheduled booking, you will be entitled to a refund and we will instruct our third party payment provider to refund you via your original payment method.

  18. 18. Suspension and termination

    We reserve the right to suspend and or terminate your account or access to the Platform immediately in the event you breach these terms. Upon termination for any reason:

    • all rights granted to you under these terms shall cease;
    • you must cease all activities authorised by these terms; and
    • you must immediately delete your account and cease using the Platform and certify to us that you have done so.

  19. 19. Limitations on liability

    Nothing in these terms will limit our liability (i) when we were negligent and this led to death or personal injury; (ii) in case of fraud or fraudulent misrepresentation; (iii) in respect of gross negligence or wilful misconduct; or (iv) if such liability can otherwise not lawfully be limited or excluded.

    If you are in breach of these terms, we won't be liable for any losses you incur as a result.

    We are not liable for:

    • any losses or damages which were not reasonably foreseeable when you made your booking or otherwise entered into this agreement;
    • any event which was reasonably beyond our control;
    • your use of or reliance on any information displayed on the Platform or any actions which you take or do not take as a result of information which has been provided to us by a Provider;
    • any losses, damages or inconvenience caused by the unavailability or removal of a Provider from the Platform, including where a booking cannot be made or must be cancelled as a result;
    • any losses or damages you incur in connection with the service provided to you by a Provider -- all services on the Platform are provided by third parties and therefore we have no control or responsibility over the quality or suitability of such services. You remain responsible at all times for seeking independent advice and satisfying yourself that any service you take part in is suitable for your requirements and needs; and
    • business losses as the Platform is for domestic and private use by you. If you use the Platform for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

    To the extent permitted by law, the most that we will be liable for (whether for one event or a series of connected events) is your reasonably foreseeable losses or damages in connection with your booking.

  20. 20. How we may use your personal information

    We will only use your personal information as set out in our privacy policy.

  21. 21. Contacting us

    Get in touch with us if you are having any issues with the Platform and we always welcome feedback. If you need to get in touch with us, you can email us at or call us on 0333 050 6070.

  22. 22. Governing law and jurisdiction

    This agreement and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the law of England and Wales.

    Each of us irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with this agreement, its subject matter or formation.

  23. 23. We can transfer our rights and obligations under this agreement

    We may at any time assign, mortgage, charge, subcontract, delegate, declare a trust over or deal in any other manner with any or all of our rights and obligations under this agreement.

  24. 24. Neither we nor you are bound by anything said but not included in this agreement

    This agreement constitutes the entire agreement between you and us in relation to our services.

    Both you and we acknowledge that in entering into this agreement neither of us relies on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in this agreement. Both you and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.

  25. 25. Informal changes to this agreement aren't valid

    Except as otherwise provided for in these terms, no variation of this agreement shall be effective unless it is in writing and signed by you and us.

  26. 26. You and we can only waive our rights under this agreement in writing

    A waiver of any right or remedy is only effective if given in writing and shall not be deemed a waiver of any subsequent right or remedy.

    A delay or failure to exercise, or the single or partial exercise of, any right or remedy shall not waive that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy.

  27. 27. Invalidity of part of this agreement doesn't affect the rest of it

    If any provision or part-provision of this agreement is or becomes invalid, illegal or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the rest of this agreement.

  28. 28. Only you and we have rights under this agreement

    This agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement. Neither you nor we require the consent of any other person to rescind or vary this agreement.